A reader cc’s me on his letter to AT&T

This comes from a guy in New Jersey:

AT&T –

I would like to file a service complaint on behalf of 18 residents in my building (address erased ). We all have service issues in our apartments, and consistently have dropped/failed/missed calls. We also receive text messages late, and voice mails late. Many of us have had to resort to buying a landline for telephone service because our cellular coverage doesn’t work regularly. We’ve all received the run-around from customer service about how it’s not a network issue, but rather a device issue and are tired of hearing this. We would like a technician to investigate matters further, and to provide us with answers as to when our service will be up to par. Until we are provided with quality service, we would like to be reimbursed for all service outages and dropped calls. Until AT&T can provide a solution to our service issues, we will not accept this level of service. We pay for a service, yet only receive it about 60-70% of the time. The Terms and Conditions of AT&T state:

“Subscriber must live and have a mailing address within AT&T’s owned network coverage area.” According to this statement, AT&T recognizes and accepts that our apartments are within AT&T’s coverage area as we all receive a bill each month. We expect quality service in return, or refunds.

I have filed a Better Business Bureau complaint against AT&T regarding this matter as well. You can find below a list of residents in the building who have these same issues, and there comments about service and/or customer service provided by AT&T.

Please let me know if you require anymore information if you decide to pursue and investigate our service issues. Please feel free to contact me.