Hot on the heels of the yellow dot non-issue and the antenna death grip non-issue comes a new non-issue about Exchange not working right. Apparently some nerds at MIT experienced difficulties with iOS 4 and Microsoft Exchange. Now the story is just starting to gain some traction on sites like ZDNet. Some people say that they lose all their Exchange Calendar appointments when they upgrade. Others say that their mail doesn’t work, or the phone keeps going out trying to download messages and can’t get them and then your battery runs down. Or something. I haven’t actually read the reports.
The truth is, there is no problem with Exchange on iOS 4. It works great. In fact, Exchange works better on iOS 4 than on any other platform. It just flies. It’s amazing.
Unfortunately I can’t tell that to our customers until someone writes me an email complaining about it. Because this is now the only way I am allowed to communicate with the world outside Apple. Someone writes to me, and I write back, and then that person gives that email to a blog or something, and everyone passes it around, and this is how Apple does things now. Don’t ask me why. Katie says people like when the answer comes from me personally, even though it doesn’t really come from me personally, it comes from someone who works for me personally, and of course everyone knows this but they all pretend that they don’t know it because they want to believe that they live in a world where they can write to Steve Jobs and Steve Jobs will write back to them, personally.
So anyway, would someone please work up a quick email so that I can respond to it and tell everyone that there is no problem? Correct form on your complaint email goes like this: Start out by groveling, and saying how much you love Apple and how amazing the new phone is, then state the nature of your problem in a way that is both awkward and unclear, then grovel a bit more and ask me to fix it. I will send back a terse, cryptic response telling you that you’re wrong, and that there is no problem, and/or that you should just switch to a different kind of email, no big deal.
Namaste, true believers, and as always, thank you for your help in spreading the good word.